TERMS & CONDITIONS
01)
Operator/Agent buying from ALTA agrees upon the details and conditions stated
below when makes a booking with Alta Tourism.
02)
Prices in our catalog can be in US
Dollars or Euros and NET
for bona fida Travel Agencies.
03)
All prices are inclusive of current local Value Added Tax (VAT). Should there be a difference in this
percentage by the Government, the difference shall be applied accordingly to the quotations.
04)
All reservations and all cancellations must be in writing and sent by fax or e-mail
(info@alta-tours.com), directly to
Alta’s Headquarters in Istanbul.
05)
Operator is required to pay in full for
each booking 15 days prior to the arrival date of the respective guests.
06)
For individual bookings payment is refundable if the booking is canceled until
one week prior to the arrival date of the respective guests. USD 50 (or EURO 50) penalty per person is applied if the
booking has been canceled within 7 to 4 days prior to the arrival date. Payment is held in total if the booking has
been canceled within 4 days prior to arrival of the respective guests. For the “Blue Voyage” instead, the payment
is not refundable if made after 15 days prior to arrival.
07)
Tour programs are designed by ALTA TOURS, acting as an agent between, on one
side the client, and on the other side the transporters, hotels, and service
providers. Due to the nature of the operation confirmed hotels mentioned in the
tour programs may be replaced with similar category hotels in case of
availability problems. ALTA shall not
be held responsible in any case, and passengers/clients cannot claim any
indemnity, in the event of a change in the schedules or itineraries,
particularly if these changes result from unforeseen events, or conditions that
make those advisable for the comfort and safety of the passengers.
08)
ALTA shall not be held responsible for any injury, loss or damage to the
luggage or personal belongings, or such.
We expect all our guests to be covered by insurance, unless otherwise
requested in writing by the Operator.
09) Once the guests arrived, confirmed stays, services, tours shall not - in any case, be refunded when interrupted, shortened, or not utilized by the passenger, and/or the operator.
10)
Payments can be made either by a WIRE-TRANSFER
to our bank account or
A BANK DRAFT of the amount required to be mailed to the address to be given
by Alta Tourism, or
BY CREDIT CARD ORDER on certain
requests.
11)
If payment has not been received on time,
ALTA may refuse to handle the services for the guests. If ALTA chooses to give the services,
payment may be collected directly from the guests on the spot.
12)
In the event it is necessary to retain counsel and/or initiate litigation to
enforce the terms of this agreement, the prevailing party shall be entitled to
reasonable attorney’s fees and costs, and the competent court is Istanbul.